All Visual Dolphin software solutions are guaranteed against any bug, defect or problem for the life time of the software usage. Until the moment where a version is discontinued, patches, whenever exist, are posted on Software Design web site and can be downloaded from the Member Area. New releases are made available only for clients who subscribed for yearly upgrades.
However, Software Design recommends its customers to join the annual maintenance program. It is a must for any institution concerned about the continuity of its operations.
Joining the program entitles the registered customer to the following benefits:
- Access to new software upgrades
- Phone and remote support
- Assistance and follow-up in the use of the programs
- Advice on the customer’s computer platform and coordination with other parties supporting the customer
- Restore of customer’s database in case of data loss
- Training of new users at Software Design
Two different annual maintenance plans are proposed:
- Assistance: Regular visits, remote support, installation & training on the new releases, technical assistance, consultancy… the yearly amount to be paid is based on an estimated number of days agreed with the client.
- Release & Upgrades: New releases and latest upgrades including new features and system enhancements… The yearly maintenance amount represents 18% of the software license cost only.
To know more about the advantages of the program, Contact the Customer Support department at Software Design.