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Computer Aided Facilities Management

Visual Dolphin CAFM streamlines facilities management & maintenance. it gives a clear visibility to all the components you need to work with in your environment.. a user-friendly interface which equips you to plan, monitor and execute all your premises management tasks. it allows a complete coordination between the physical facilities & the human resources to optimize the functioning of your organization. With its integrated business intelligence tools & powerful mobile app , Visual dolphin CAFM assists managers to improve every element of their business

It applies to the servicing of all types of properties & their assets (Villas, Residential Buildings, Malls, Manufacturing plants, machineries, pools, …). It integrates with Dolphin Equipment Management system & Preventive Maintenance Planning, Task Work Order (for Task assignment of technicians & time scheduling), JobDor mobile App for tracing the tasks, checking IN & OUT, Material consumption and clients billing.
Built-In CRM features for customer Contacts & Information, history of repairs by property or by asset, and, Direct Mail Sender to concerned persons. It includes advanced reporting on cost analysis, sales statistics and detailed analysis on client/ticket profitability.

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Client Survey

Upon closing a ticket, the system automatically mails a set of questions to the customer or, to concerned persons, to help measure the level of client satisfaction.
It establishes a score measured against key performance targets aiming to improve the quality of the service in a company. That rating monitors changes over time, while gaining a deep understanding of whether or not the servicing company is meeting its customers expectations.

Portal

Clients may access the systems online, record a new repair ticket or check their tickets statuses. The system considers a user registration (validated from the back office prior to filling ticket online). The client have access to selecting a project manager, writing notes & messaging, viewing tickets updates, reviewing history of tickets posted and accomplished, tracking the outstanding tickets and reviewing tickets status.
The clients may check online their financial balances, statement of accounts, invoices and payments.

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