Accessible on cloud or deployed on private servers, Dolphin Service center seamlessly integrates with Dolphin ERP & Dolphin JobDor Mobile APP.
Dolphin Service Center is the ideal solution for repair centers and service center operations. Can be applied on a wide variety of Goods and Product types such as smartphones, televisions, home theater systems, Home Appliances, computers & laptops, medical equipment, wearable devices, smart appliances, marine equipment & even heavy equipment.
It has been designed for use in a Client Servicing Help Desk or a Call Center, for creating tickets (for example to register a complaint for technical defects). It can be applied in cases where repairs are covered by maintenance agreements (SLA,…) or even for ad-hoc repairs.
Dolphin Service Center makes it easy to manage repairs taking place at a workshop, in a repair center or even at the client’s premises, contributing to boost the company’s performance for efficient and on-time repairs, and to help ensure the best client satisfaction.
The generation of Task Work Orders is based on the repair tickets or on preventive maintenance actions pre scheduled and already due. The Task Work Order contributes to monitoring of Actions (Tasks) assigned to various technicians, and scheduling them in time as per the resource’s scope of specialization.
Accessible from any web browser (Mac or PC) or from a “JobDor mobile application”, a listing allows the monitoring of the tasks assigned to technicians, highlighting client or problem type. Similarly, tasks are displayed in a calendar giving a better view on the work’s distribution between resources (displaying names of Technicians, dates & time, task description, and length/duration. Also available, is a friendly way to drag and drop tasks moving them between team members of the same group, or rescheduling them to another date or time.
- In a workshop, possibility to assign tasks to technicians
- Tasks are scheduled with client’s appointments
- Technicians assignment of tasks are managed through a calendar with drag and drop
- Tasks are accessible through Dolphin JobDor Mobile APPs
- A Check IN and Check Out feature allows to measure the time spent on each task.
- KPIs measuring the duration between the time receiving a call and the time when completed.
- Tasks may be linked to a client, to a Ticket, or it may be stand alone.
- The system issues alerts when total time spent has exceeded the time estimate.