Accessible on cloud or deployed on private servers, Dolphin Service center seamlessly integrates with Dolphin ERP & Dolphin JobDor Mobile APP.
Dolphin Service Center is the ideal solution for repair centers and service center operations. Can be applied on a wide variety of Goods and Product types such as smartphones, televisions, home theater systems, Home Appliances, computers & laptops, medical equipment, wearable devices, smart appliances, marine equipment & even heavy equipment.
It has been designed for use in a Client Servicing Help Desk or a Call Center, for creating tickets (for example to register a complaint for technical defects). It can be applied in cases where repairs are covered by maintenance agreements (SLA,…) or even for ad-hoc repairs.
Dolphin Service Center makes it easy to manage repairs taking place at a workshop, in a repair center or even at the client’s premises, contributing to boost the company’s performance for efficient and on-time repairs, and to help ensure the best client satisfaction.
Dolphin includes a fully comprehensive Inventory Control System for spare parts tracking, Items reordering, transfers between stores and booking items. Dolphin also includes the concept of alternate part numbers through equivalent item codes or equivalent barcodes when supplied from various sources.
Prepared by the technical team, the material Pick list is a document that contains the list of parts to be issued from the stores on a ticket or on a project. Using the JobDor mobile app or simply using a web browser, the MPL is re routed to the store keeper for dispatching the goods. When quantities are not available the system fills a request for Purchase Orders.
- Integrated with Dolphin ERP
- The Material Pick List (MPL) allows selection of required parts for a repair
- Report on Item’s availability in stores or to be ordered
- Automatic Generation of Purchase Orders for missing quantities
- Multistore management
- Equivalent part numbers
- Generation of Material consumption transactions assigned to a Ticket or Job Card
- Itemize and track usage of parts, spare parts & consumables while maintenance is being performed.