Accessible on cloud or deployed on private servers, Dolphin Service center seamlessly integrates with Dolphin ERP & Dolphin JobDor Mobile APP.
Dolphin Service Center is the ideal solution for repair centers and service center operations. Can be applied on a wide variety of Goods and Product types such as smartphones, televisions, home theater systems, Home Appliances, computers & laptops, medical equipment, wearable devices, smart appliances, marine equipment & even heavy equipment.
It has been designed for use in a Client Servicing Help Desk or a Call Center, for creating tickets (for example to register a complaint for technical defects). It can be applied in cases where repairs are covered by maintenance agreements (SLA,…) or even for ad-hoc repairs.
Dolphin Service Center makes it easy to manage repairs taking place at a workshop, in a repair center or even at the client’s premises, contributing to boost the company’s performance for efficient and on-time repairs, and to help ensure the best client satisfaction.
No proper servicing may be conducted without generating appropriate Inspection Checklists with each repair ticket to perform or preventive maintenance to undertake. For checking or for executions, the check list topics include as well recommendations & explanations to the technicians on the tasks to perform.
A long list of Actions may be defined with various possibilities of answers: From Very Good to Very Bad, or specific custom made reply options, or notes to be taken at the level of each action to take or to check.
Preset Checklist forms may be defined; these are automatically issued based on the type of ticket or inspection to be done.
- Applies with the tickets, the tasks or with preventive maintenance actions.
- May be filled through a mobile device (JobDOr Mobile App) or using a web browser.
- Multiple choice for answers
- To DO or to CHECK
- Preset forms including a set of topics categorized by problem type
- Attachment of pictures at the level of each topic of the Checklist
- Checklist results & KPIs are measured through Dolphin Analytics & Dashboard
- Alerts are given for the failed topics during inspection