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Service Center

Accessible on cloud or deployed on private servers, Dolphin Service center seamlessly integrates with Dolphin ERP & Dolphin JobDor Mobile APP.

Dolphin Service Center is the ideal solution for repair centers and service center operations. Can be applied on a wide variety of Goods and Product types such as smartphones, televisions, home theater systems, Home Appliances, computers & laptops, medical equipment, wearable devices, smart appliances, marine equipment & even heavy equipment.

It has been designed for use in a Client Servicing Help Desk or a Call Center, for creating tickets (for example to register a complaint for technical defects). It can be applied in cases where repairs are covered by maintenance agreements (SLA,…) or even for ad-hoc repairs.

Dolphin Service Center makes it easy to manage repairs taking place at a workshop, in a repair center or even at the client’s premises, contributing to boost the company’s performance for efficient and on-time repairs, and to help ensure the best client satisfaction.

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User Friendly and Designed for the Cloud
Customer Portal

Clients may fill repair tickets online, assign a coordinator (for follow ups), write notes & messages,  view ticket status updates, review the history of all repairs done.

Customer Survey

Upon closing a ticket, the system automatically sends an email with a set of questions to the customers, to help measure the level of client satisfaction. It establishes a score, rating again key performance targets aiming to improve the quality of the service in a company. That rating is displayed visually to help see its evolution over time, and gain a deeper understanding of whether servicing company is meeting its customer’s expectations or not.

  • Once the repair is done, Dolphin sends a survey by mail to the clients for assessing their Satisfaction
  • Clients may access the systems Online and review all repairs ever done in the past.
  • Client portal gives access to the clients to post defects related to their equipment and monitor the repair status & delivery
  • Tracking the outstanding tickets and reviewing their status
  • Using the same portal, clients may check their financial balances including invoices and payments.
  • Registration of users with a secured validation from back office
  • Alerts are issued when no response to a ticket is registered within a specific time frame.
Brochures, Links, Videos and More
Service Center Brochure
November 25, 2025
Visual Dolphin Overview
May 11, 2020
Interested in Dolphin?
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