Accessible on cloud or deployed on private servers, Dolphin Service center seamlessly integrates with Dolphin ERP & Dolphin JobDor Mobile APP.
Dolphin Service Center is the ideal solution for repair centers and service center operations. Can be applied on a wide variety of Goods and Product types such as smartphones, televisions, home theater systems, Home Appliances, computers & laptops, medical equipment, wearable devices, smart appliances, marine equipment & even heavy equipment.
It has been designed for use in a Client Servicing Help Desk or a Call Center, for creating tickets (for example to register a complaint for technical defects). It can be applied in cases where repairs are covered by maintenance agreements (SLA,…) or even for ad-hoc repairs.
Dolphin Service Center makes it easy to manage repairs taking place at a workshop, in a repair center or even at the client’s premises, contributing to boost the company’s performance for efficient and on-time repairs, and to help ensure the best client satisfaction.
Preparation of quotations is done following an inspection of the defective Item or Equipment. It involves the cost of labor, material (parts & consumables) and some
outsourced costs.
Customer billing may be generated based on a submitted and approved quotation, or based on the Material spent, Timesheet of Labor & Technicians, and Direct Expenses carried out on the job.
The automatic billing generation considers the existence of warranties with respect to its terms, or to annual maintenance agreements (SLAs). These could cover labor fees, and/or spare parts depending on the cases.
- Cost estimate of the repair (needs of spare parts and labor time)
- Client quotation
- Invoice may be generated based on a quotation, or, on the items & time spent
- If Item under manufacturer’s warranty, invoices may be generated to the manufacturer
- If Item under sub dealer’s warranty, invoices may be generated to the Sub dealer
- Shipment fees for courier delivery and VAT rates apply