Accessible on cloud or deployed on private servers, Dolphin Service center seamlessly integrates with Dolphin ERP & Dolphin JobDor Mobile APP.
Dolphin Service Center is the ideal solution for repair centers and service center operations. Can be applied on a wide variety of Goods and Product types such as smartphones, televisions, home theater systems, Home Appliances, computers & laptops, medical equipment, wearable devices, smart appliances, marine equipment & even heavy equipment.
It has been designed for use in a Client Servicing Help Desk or a Call Center, for creating tickets (for example to register a complaint for technical defects). It can be applied in cases where repairs are covered by maintenance agreements (SLA,…) or even for ad-hoc repairs.
Dolphin Service Center makes it easy to manage repairs taking place at a workshop, in a repair center or even at the client’s premises, contributing to boost the company’s performance for efficient and on-time repairs, and to help ensure the best client satisfaction.
Helps you stay on top of what needs to be done with planned preventive actions and repair maintenance alerts.
Dolphin Preventative Maintenance allows to schedule and track regular maintenance and inspections on Equipment, Items or Machineries. It helps preventing unexpected asset failure/breakdown and extend the life expectancy of the property or the equipment. Dolphin PPM Manages the regular maintenance to be conducted based on a specific frequency (once every quarter, or 2 times a year..). Accordingly, a planner will generate an annual calendar by creating tickets & tasks for each round of preventive inspection &/or action to be taken.
- Allows you to substantially reduce reactive maintenance keeping assets at the desired level of quality.
- Applies to Heavy equipment, Appliances, Healthcare or office equipment
- Scheduling for annual visits
- PPMs generate Task Work Orders along with Check lists on actions to be performed
- Planning for Preventive maintenance actions defined in cycles
- Dolphin Job Card & Task Work Order allows to plan, schedule and monitor the execution of all its PPM activities.
- PPMs based on Operating Hours, Odometer (or counter), or Time Duration in months