Accessible on cloud or deployed on private servers, Dolphin Service center seamlessly integrates with Dolphin ERP & Dolphin JobDor Mobile APP.
Dolphin Service Center is the ideal solution for repair centers and service center operations. Can be applied on a wide variety of Goods and Product types such as smartphones, televisions, home theater systems, Home Appliances, computers & laptops, medical equipment, wearable devices, smart appliances, marine equipment & even heavy equipment.
It has been designed for use in a Client Servicing Help Desk or a Call Center, for creating tickets (for example to register a complaint for technical defects). It can be applied in cases where repairs are covered by maintenance agreements (SLA,…) or even for ad-hoc repairs.
Dolphin Service Center makes it easy to manage repairs taking place at a workshop, in a repair center or even at the client’s premises, contributing to boost the company’s performance for efficient and on-time repairs, and to help ensure the best client satisfaction.
Designed to help manage and enhance the efficiency of Workshops and use of spare parts. Repair orders can be created and problems diagnosed in order to produce a first estimate of the repairs to be done. During repairs execution, the module keeps track of the labor time spent and the spare parts used on the Ticket. A timesheet allows every employee working on a specific job to register their time. Monitoring a job in progress can be made easy based on an integrated workflow, and a series of managerial views, alerts & reports.
Tracking by serial numbers helps checking on warranty status based on international warranty coverage, company’s warranty, or, on an annual maintenance agreement (annual retainer or subscription).
A built-In CRM features an integrated Contact Management & Client Information System, Client History, Item’s track record of previous repairs and/or Maintenance Action performed, Direct Mail updates to clients, Statement of accounts & Balances, Visit reports…
- Friendly way for creating new tickets and Job cards
- Client Quotation & Billing (including Spare Parts and Labor)
- Dispatch tickets to the Technical department through a workflow
- Check on Warranty coverage
- Check on History of Repairs based on the item’s serial number
- KPIs on response time for the item repairs
- Items may be swapped (if covered by the warranty) or repaired
- Several analysis and dashboards on type of repairs,
- Job Revenue and Profitability Reports sent to head office and manufacturers on list of fixes and repairs (RMA)
- Repairs may be done at client premises, in store (walk in customer) or in a workshop (Item sent by courier)
- Inventory of parts with equivalent part numbers
- Repairs may be covered by a warranty, by a maintenance agreement or may be invoiced to clients on a case by case basis.