Accessible on cloud or deployed on private servers, Dolphin Service center seamlessly integrates with Dolphin ERP & Dolphin JobDor Mobile APP.
Dolphin Service Center is the ideal solution for repair centers and service center operations. Can be applied on a wide variety of Goods and Product types such as smartphones, televisions, home theater systems, Home Appliances, computers & laptops, medical equipment, wearable devices, smart appliances, marine equipment & even heavy equipment.
It has been designed for use in a Client Servicing Help Desk or a Call Center, for creating tickets (for example to register a complaint for technical defects). It can be applied in cases where repairs are covered by maintenance agreements (SLA,…) or even for ad-hoc repairs.
Dolphin Service Center makes it easy to manage repairs taking place at a workshop, in a repair center or even at the client’s premises, contributing to boost the company’s performance for efficient and on-time repairs, and to help ensure the best client satisfaction.
Many forms of warranties apply depending on the type of products and on the business model of the service center. These may be international, or granted by the dealer; they may include extended warranty from the retail store or based on some annual maintenance contracts. For certified service centers, the system applies RMAs and a back to back billing with the manufacturer or the distributor.
- Warranty can be defined in many types (labor, Parts or both, with Exclusions of some parts)
- Company’s Warranty coverage if sold by the company
- Manufacturer’s warranty (International warranty that applies in certified service centers)
- Annual Maintenance based on Service Level Agreements
- Extended Warranty when the product is sold by the retailer